Assistant Waiter - Pride of America jobs on cruise Ships

*** PLEASE READ PRIOR TO COMPLETING THE APPLICATION***

PER UNITED STATES COAST GUARD REGULATIONS, CREW MEMBERS ONBOARD THE PRIDE OF AMERICA MUST BE UNITED STATED CITIZENS OR PERMANENT RESIDENTS RESIDENT ALIENS (GREEN CARD HOLDERS). FAILURE TO MEET THIS REQUIREMENT WILL AUTOMATICALLY DISQUALIFY YOU FOR EMPLOYMENT CONSIDERATION ONBOARD THE PRIDE OF AMERICA.

POSITION SUMMARY / ESSENTIAL FUNCTIONS

Assistant Waiter - Pride of America jobs on cruise Ships

The position will report directly to the Assistant Restaurant Manager. The Assistant Waiter assists a waiter with the service for food and beverage of an assigned station/team in the restaurants.  This position will rotate throughout the Buffet and Room Service as assigned by management.  The Assistant Waiter will also ensure that guests are consistently provided with courteous, prompt and efficient service according to company standards. 

Overall

  • Assist with achieving departmental guest satisfaction targets and food and beverage revenues by following established service strategies and optimizing up-sell opportunities.
  • Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
  • Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her positio

Restaurant and Buffet

  • Ensures that assigned station is properly setup with the required amounts of china, glassware, silverware and mis-en-place prior to the start of service.
  • Complies with sequence of service for food and beverage, and follows the lead/instructions of the Waiters to ensure timeliness of service to guests.
  • Resolves any service and/or product deficiencies that may occur, to ensure satisfaction of service with guests in assigned station.
  • Ensures that assigned station is properly cleaned and set-up at the end of the meal period and that all assigned side-work is complete.
  • Performs other jobs as assigned, to include but not limited to manning non-cooking buffet action stations (i.e. carving station, dessert station).

Room Service

  • Deliver food and beverage orders to guest’s staterooms as per company procedure.
  • Deliver amenities to guest’s staterooms.
  • Assists with private parties and functions.
  • Field guest phone orders and handle according to established procedures.
  • Clear service trays from staterooms, corridors and pantries in a timely manner.

QUALIFICATIONS / REQUIREMENTS 

  • Minimum of two years experience as a front waiter with fine dining and banquet service experience in any of the following settings:  3 Star – 4 Star land-based hotel/resort; free-standing restaurant with at least 180 seats; or previous shipboard experience in a similar position is required.
  • Minimum of two years experience selling and serving wine and other beverage products is required.
  • Advanced level English verbal and writing skills, including the proper use of English grammar is required.

EDUCATION

  • High school diploma or foreign equivalent is mandatory.
  • Courses and or training in safety, environmental, public health and sanitation regulations and procedures are required.

REQUIRED ABILITIES / PHYSICAL REQUIREMENTS

  • Passionate about hospitality and customer service driven.
  • Must have a professional appearance and good hygiene.
  • Respect for all co-workers and guests.
  • Able to work 7 days a week
  • Ability to live in close quarters, share limited space with other cabin-mates
  • You must be legally authorized to work in the U.S. and qualify for a U.S. Coast Guard Merchant Mariner Credential (MMC) as well as a Transportation Workers Identification Credential (TWIC). In order to qualify for an MMC you must:
    • Be at least 18 years of age
    • Be a US Citizen or Permanent Resident Alien
    • Pass Physical Exam/Drug Screen
    • Have a Reasonably Clear Background
  • The U.S. Coast Guard (USCG) requires all crew members employed with NCL America aboard the Pride of America to hold a Merchant Mariner Credential (MMC). In order to qualify for a MMC, applicants must demonstrate specific physical abilities necessary to perform shipboard duties per USCG guidelines (COMPDTPUB 16700.4 NVIC 04-8). Shall have a Body Mass Index (BMI) of 40.0 or less. Blood Pressure as per USCG a maximum 160/100.
 
Restaurant - Regular - Pride of America
Assistant Waiter - Pride of America jobs on cruise Ships

 

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